“I would like to mention to you that what really impressed me was that as I approached the factory door two employees were leaving the building, possibly for a break. They greeted me politely, turned round, entered the building, and found someone to deal with me. When the glass for the table was found, another employee insisted on carrying it out to the car, and helping me place it safely inside. Nothing very significant, but it impressed me. Feel free to use or edit any of this for the testimonial and by all means use my name.”